Returns & Exchanges

30 Day Returns Policy: 

We want to make your Goth Mall Shopping experience as easy and painless as possible!

We accept returns/exchanges on all unused, unworn items in their original packaging, (with the exception of "Final Sale" items) within 30 days of receipt of the item. We will refund the funds to the payment method used for your purchase.

Please note that all return shipping costs are the responsibility of the buyer - we do not pay for the return postage on exchanges, or refund shipping costs on returned items. We are a very small business and just cannot afford to offer free returns at the moment. However - if you received the incorrect item or a similar error or issue arises, we will cover your return shipment costs.  

Please just drop us an email including your name and order number to begin the return (or exchange) process at: info@gothmall.com. We will be glad to assist you.

Please note returns will not be accepted without prior contact with our customer service team.

Outside of the USA: We do not pay for customs/duties fees in your country. Returned packages due to unpaid customs fees in your country will not be refunded.