Shipping Policy

We ship to all countries worldwide, from our warehouses in the USA and China.

Shipment options and delivery times for your location will show in the check-out screen. Generally it takes at least 7-10 days for items to be delivered. 

Most (not all) of our products ship out the same business day from the USA via USPS, or Asia via an expedited (fast) delivery service. 

Other, specialty artisan-made items will ship from elsewhere in the world (our non-USA warehouse locations are: United Kingdom, Canada and China) and may take several weeks to arrive. 

Please note, you may receive items from the same order in separate packages.

We try to include customs fees in our shipping costs where possible, but with the new and ever-changing landscape of tariffs we cannot guarantee that you will not incur customs fees to receive your package. We cannot pay your customs fees or reimburse you. Please note: if you decline to pay customs fees and the package is returned, in our experience we will almost never receive the return - therefore a refund is not possible. 

If any issues are affecting shipments from the USA, we may ship from our warehouses in the UK or Asia for a faster and more reliable delivery.

You will always receive a shipment email - please check your spam inbox if you do not see it, and feel free to email us at any time if you have questions, via our website contact form.